Shipping Policy

Shipping & Delivery Policy

Averilo Home delivers products worldwide to most countries and regions. Please read the full shipping terms below before completing your order.

Order Processing Time

All orders will be processed within 2–3 working days after successful payment confirmation. Working days exclude weekends and public holidays. Custom-made products require extra 2–5 working days for production before dispatch. Once your parcel is dispatched, you will receive an email notification including tracking number and tracking link.

Estimated Transit Time

Delivery times are estimated and cannot be fully guaranteed, which may be affected by courier delays, customs clearance, peak shopping seasons or unexpected logistics events.

• United Kingdom: 3–5 working days
• European Union Countries: 5–10 working days
• United States, Canada, Australia: 8–15 working days
• Other global regions: 10–20 working days

Shipping Fee

Shipping charges are automatically calculated at checkout based on destination country, package weight, dimensions and shipping method. We may launch free standard shipping promotions for orders that meet minimum spending thresholds from time to time.

Import Duties, Customs Charges & Local Taxes

Product prices and shipping fees charged by Averilo Home do NOT cover import duties, VAT, customs clearance fees or any other local taxes imposed by the destination country. The recipient of the parcel is fully responsible for paying all such charges upon arrival. We cannot predict customs costs and will not reimburse customers for these expenses.

Undeliverable, Returned or Abandoned Parcels

If a parcel is returned to us due to incorrect delivery address, recipient refusal to accept delivery, failure to clear customs or long-term failure to collect the package, all return shipping costs, customs fines and handling fees will be deducted from your refund (if applicable). We suggest you double-check your shipping address carefully before payment.

Lost or Damaged Parcels

If your parcel shows as lost in transit or arrives damaged, please contact our customer service with your order number and photos of packaging/goods within 48 hours after delivery. We will cooperate with the courier to launch an investigation and arrange follow-up solutions in accordance with relevant regulations.

For all shipping related inquiries, please email: service@averilohome.com