Refund Policy

Return Policy

Here at Averilo Home we pride ourselves on outstanding customer service. We want you to feel safe when you have ordered from us; hence, you can return a product to us no matter where in the world you live provided that it is within 30 days of the order date. The only stipulation is that the product must have all original accessories intact and be returned in the manufacturer's original packaging. Following these instructions means that we can exchange your goods or give you a full refund for the item(s) purchased. Failure to comply with this policy will result in 10% being deducted from any refund that is processed following a return.

If you have a product exchanged then you will have to pay for the return postage. The only exception to this is if there was a mistake with the order on our part when first sent.

If you have any queries or concerns regarding our returns policy then please feel free to contact us via email with your questions.

ARE THERE ANY EXCEPTIONS TO THE ABOVE?

Custom-made and made-to-order items cannot be returned.

The term ‘custom-made items’ refers to goods manufactured according to your specific requirements, dimensions or custom specifications.

Custom-made items may not be returned under any circumstances unless defective due to our production error.

If a custom-made item is accepted as a return under special management approval, the following policies apply:

• If an exchange for another product is required then additional production charges may be incurred alongside the return shipping cost for the new item.
• If a refund is required then the base product cost will be refunded minus any custom production fees.

How do I return a product?

Please make sure all original accessories and manufacturer packaging are kept intact. Please also enclose a small note letting us know if you require a refund or an exchange.

If there is a fault with your product it must be returned to us within 5 working days with all inner and outer packaging and accessories. If you are from outside Hong Kong please make sure any faulty products are returned within 10 working days.

International customers should follow local customs requirements for return shipments. Improper customs labelling may lead to unexpected customs charges and parcel refusal.

If you need any further assistance please contact:
service@averilohome.com

Thank You
Averilo Home Team