Privacy Policy

Privacy Policy

Averilo Home (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and make purchases, and tell you about your privacy rights and how the law protects you.

1. Information We Collect

We collect personal information that you voluntarily provide to us when registering an account, placing an order, subscribing to marketing emails, submitting inquiries or communicating with customer service. The information collected may include your full name, delivery and billing address, email address, contact phone number, order records and payment related information.

We also automatically collect certain technical information including device information, browser type, IP address, browsing behaviour and access time through cookies and similar tracking technologies when you browse our website.

2. How We Use Your Personal Information

• Process, fulfil and deliver your orders, arrange logistics and after-sales support such as returns and exchanges;
• Verify your identity for account security purposes;
• Reply to your customer service enquiries and provide technical support;
• Send order updates, delivery notifications and service related reminders;
• With your explicit consent, send marketing emails about new products, promotions and offers;
• Analyse website operation data to optimise product selection, website layout and shopping experience;
• Prevent fraud, detect illegal transactions and maintain platform security.

We will not sell, rent or trade your personal information to third parties for independent marketing purposes without your separate approval.

3. Information Sharing

We may share your necessary delivery information with logistics providers to complete parcel delivery. We may also disclose information if required by law, court order or government regulatory requirements.

4. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a better browsing experience. You can adjust cookie settings via your browser at any time, but disabling cookies may affect some website functions.

5. Your Legal Rights

You have the right to request access to the personal data we hold about you, request correction of inaccurate information, request erasure of your personal data, withdraw marketing consent at any time and object to certain data processing activities. To exercise these rights, please email us at service@averilohome.com.

6. Data Storage & Security

We adopt industry-standard encryption technology to protect your personal information and establish corresponding security management procedures to avoid unauthorised access, disclosure or misuse of your data. We only retain personal information for as long as necessary to fulfil the purposes we collected it for.

7. Policy Updates

We reserve the right to update this Privacy Policy periodically. Any revised version will be published on this page. Continued use of our website after updates means you accept the revised policy.

If you have any questions about this Privacy Policy, please contact us via service@averilohome.com.